Privacy Policy

1. Information We Collect

Account information

When you create an account, we collect:

• Email address
• Phone number
• Password (stored securely as a one-way encrypted hash; we never see your password in plain text)
• Date of birth (used to confirm you are 18+ and support age-based matching)

Profile information

To help create meaningful matches, you may provide:

• First name and last name
• Display alias
• Gender
• Languages spoken
• City / general location
• Approximate location data (used only for matching purposes and not publicly displayed without your consent)
• Education
• Profession
• Religion
• Bio
• Hobbies and interests
• Lifestyle preferences
• Relationship goals
• Children preferences
• Smoking / drinking preferences
• Partner expectations
• Other profile information you choose to provide

Photos & hidden identity information

Facelast is built on the philosophy: Face Last. Love First.

This means:

• Profile photos may be collected during onboarding
• Real names and identity details may be collected for verification
• Photos and identity details remain hidden during early stages of connection
• Photos and real names are revealed only when both users mutually agree through the platform's reveal process

We also collect identity verification photos, including:

• Government-issued ID
• Selfie verification
• Supporting verification images

These are stored securely and are never displayed on your public profile.

Referee information

If you choose to use the referee system, we may collect:

• Referee name
• Email address
• Phone number
• Relationship to you
• Recommendation responses and trust-related feedback

Referee participation occurs only through your explicit action.

Referee responses:

• remain confidential
• are not shown directly to users
• may be used only to generate trust indicators and recommendation summaries

We do not sell or publicly share referee information.

Connection & messaging data

To operate the Facelast experience, we may collect:

• Text messages exchanged through the app
• Voice notes
• Call metadata (such as call start/end times)

Facelast does not record voice calls unless explicitly stated in the future.

We may also collect:

• Match preferences
• Blocks
• Reports
• Connection history
• Stage progression data

Payment information

Some deeper stages may include a small Commitment Contribution. Payment processing depends on platform:

On iOS

Payments are processed by Apple via In-App Purchase. We receive:

• purchase confirmation
• product purchased
• transaction details

We do not receive your card details.

On Android and Web

Payments may be processed by Stripe. Stripe receives your payment information directly. Facelast may receive:

• transaction ID
• contribution amount
• payment confirmation
• limited receipt details

We do not store full card details.

We may retain commitment contribution history for accounting and support purposes.

Device & usage information

We may collect:

• Device type
• App version
• Push notification token
• IP address
• Login events
• Security logs
• Crash reports
• Basic usage analytics
• Audit logs of sensitive account activity

This helps us:

• secure the platform
• prevent fraud
• improve performance
• debug issues

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Show compatible matches
• Operate messaging and connection stages
• Verify identity and age
• Prevent fraud, abuse, and fake profiles
• Process commitment contributions
• Send service-related notifications
• Invite referees (only through your explicit action)
• Improve Facelast through aggregated, non-identifying analytics
• Enforce our Terms of Service
• Comply with legal obligations

We do not sell your personal information.

We do not use your information for third-party advertising or cross-app ad tracking.

3. Who We Share Information With

Facelast shares information only with service providers that help us operate the platform, under agreements requiring them to protect your information.

Examples may include:

• Apple — App Store purchases on iOS
• RevenueCat — in-app purchase receipt validation
• Stripe — payment processing
• Resend — transactional emails
• Twilio — SMS verification and notifications
• Replit Object Storage — secure storage for media
• Replit Hosting — app hosting and infrastructure

We may also disclose information when required by law, to protect users from harm, or to enforce our Terms.

4. Hidden Identity & Reveal Privacy

Facelast is designed to protect identity during early relationship stages.

Unless both users mutually agree:

• Real names remain hidden
• Photos remain hidden
• Identity details remain hidden

The reveal process happens only through mutual consent.

Facelast does not reveal hidden identity information to other users without that mutual platform-controlled process.

5. Your Rights & Choices

You may:

• Access your profile information
• Update your information
• Change your match preferences
• Manage notifications
• Request a copy of your data
• Delete your account
• Object to certain processing where legally applicable

If you are in certain jurisdictions (such as the EU, UK, or California), you may have additional rights under applicable privacy laws.

6. Account Deletion

You may request account deletion through:

• Settings → Account → Delete Account

When deletion is requested:

• your public profile is removed
• your connections become inactive
• your hidden photos and personal profile data are scheduled for deletion

Some information may be retained for limited periods where required for:

• fraud prevention
• legal compliance
• payment records
• security investigations

7. Data Retention

Facelast retains information only as long as reasonably necessary.

Examples:

• Account/profile data: while account is active
• Connection data: while needed to support account functionality
• Payment records: as required by tax/accounting laws
• Security logs: limited retention for safety and fraud prevention

After deletion, personal data is removed within reasonable timeframes except where legal retention is required.

8. Security

We use industry-standard safeguards, including:

• Encryption in transit
• Secure storage for sensitive information
• Encrypted passwords
• Access controls
• Authentication protections
• Security monitoring

No system is perfectly secure, but Facelast works to protect your information with reasonable and appropriate safeguards.

We encourage users to use strong passwords and report suspicious activity immediately.

9. Children

Facelast is for adults only.

You must be 18 years or older to use Facelast.

We do not knowingly collect information from minors.

If we discover an underage account, it may be removed.

10. International Transfers

Your information may be processed in countries outside your own.

Where required, Facelast uses appropriate safeguards to protect transferred data in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we may notify you through the app or by email.

The “Last updated” date at the top reflects the most recent revision.

12. Contact Us

For privacy questions, data requests, or support:

support@facelast.com

Final Note

At Facelast, privacy is part of trust.

We believe meaningful relationships require safety, respect, and thoughtful protection of personal information.

Face Last. Love First.