Need help with Facelast? We're here. This page covers the fastest ways to reach our team, common questions, and how to manage your account, payments, and safety.
Email us anytime at support@facelast.com. We aim to respond within 1–2 business days.
Please include your account email and a short description of the issue so we can help faster.
Open the app, tap Sign In, then tap “Forgot password?”. We will email you a 6-digit code to reset it.
Check your spam folder. If it still hasn't arrived after a few minutes, request a new code from the app, or email us.
In the app, go to Settings → Account → Delete Account. Your profile and active connections are removed; some records are retained briefly for safety and compliance, as described in our Privacy Policy.
Facelast has zero tolerance for abuse, harassment, or fake profiles.
Open the match or connection, tap the menu, then choose Block or Report. Reports go straight to our safety team for review.
Our safety team reviews every report and may warn, suspend, or permanently ban the reported account. We notify you once we have reviewed your report.
Email support@facelast.com from the address on the account and we will look into it.
Purchases on iOS are processed by Apple via In-App Purchase. To request a refund:
Facelast cannot refund Apple purchases directly, but we can help you with any access issue.
Payments are processed by Stripe. To request a refund, email support@facelast.com with your transaction details and we will review within applicable refund periods.
If the offer is declined or expires unanswered, we process a refund per our published policy. Email us if you don't see it within 5 business days.
Read the full Privacy Policy at https://facelast.com/api/privacy.
To request a copy of your data, email support@facelast.com from your account email.
Read the full Terms at https://facelast.com/api/terms.
Questions? Contact us at support@facelast.com.